AskCleanAskClean
Help center

Frequently asked questions

Everything you need to know about buying, activation, the trial and safety.

Purchase & refunds
How do I buy AskClean Pro?

On the Pricing page, click “Buy now.” After Stripe checkout, your license key is emailed instantly and shown on the success page.

Can I get a refund?

Yes. Within 14 days of purchase, request a full refund — no questions asked.

Which payment methods?

Secure Stripe checkout supports major credit cards and more.

Trial
How long is the trial?

Every feature is unlimited during the trial — including AI verdicts and running cleanup.

Can I keep using it after the trial?

Yes. Scanning and viewing stay free forever; only “run cleanup” and AI explanations need Pro.

Safety & compatibility
Is deleting safe? Could it delete the wrong thing?

Deletes go to the Trash and can be restored; high-risk items are locked, and an allowlist prevents mistakes.

Is my data uploaded to a server?

Local-first — scans run entirely on your device. Only unknown large folders send redacted structural evidence, never file contents.

Which systems and chips are supported?

macOS 14 Sonoma and later, native on both Apple Silicon and Intel.