AskCleanAskClean
Help center

Frequently asked questions

Everything you need to know about buying, activation, the free version and safety.

Purchase & refunds
How do I buy AskClean Pro?

On the Pricing page, click “Buy now.” After Stripe checkout, your license key is emailed instantly and shown on the success page.

Can I get a refund?

Yes. Within 14 days of purchase, request a full refund — no questions asked.

Which payment methods?

Secure Stripe checkout supports major credit cards and more.

Free version
Is there a time limit on the free version?

No. The free version never expires — scanning, browsing results and size analysis are free forever, plus 3 AI explanations per day.

What needs Pro?

Running cleanup and unlimited AI explanations. Buy once, unlock forever — no subscription.

Safety & compatibility
Is deleting safe? Could it delete the wrong thing?

Deletes go to the Trash and can be restored; high-risk items are locked, and an allowlist prevents mistakes.

Is my data uploaded to a server?

Local-first — scans run entirely on your device. Only unknown large folders send redacted structural evidence, never file contents.

Which systems and chips are supported?

macOS 12 Monterey and later, native on both Apple Silicon and Intel.

Can AskClean clean my photo library?

Yes — since 3.3, AskClean finds similar and duplicate photos (keeping the best shot), blurry photos and old screenshots, and compresses large photos and videos with near-lossless HEVC. Analysis runs entirely on your Mac, and deleted photos go to Recently Deleted, restorable for 30 days.