AskClean
Help center

Frequently asked questions

Everything you need to know about buying, activation, the free version and safety.

Purchase & refunds
How do I buy AskClean Pro?

On the Pricing page, click “Buy now.” After checkout, your license key is emailed instantly and shown on the success page.

Can I get a refund?

Yes. Within 14 days of purchase, email [email protected] and we will refund you in full — no questions asked. Refunds are processed by hand, so write from the email you used at checkout or include your license key.

Which payment methods?

Secure checkout supports major credit cards and more.

Free version
Is there a time limit on the free version?

There’s no time limit: scanning, viewing results, previews and reviewing the cleanup plan stay free. Cleanup, compression, uninstalling and new AI analysis require a one-time Pro purchase.

Safety & compatibility
Is deleting safe? Could it delete the wrong thing?

Every item is listed for you to review, and nothing runs until you confirm the selection. Confirmed disk-cleanup items are deleted permanently. Review each selection before continuing.

Is my data uploaded to a server?

Local-first — scans run entirely on your device. Only unknown large folders send redacted structural evidence, never file contents.

Which systems and chips are supported?

macOS 12 Monterey and later, native on both Apple Silicon and Intel.

Can AskClean clean my photo library?

Yes — since 3.3, AskClean finds similar and duplicate photos (keeping the best shot), blurry photos and old screenshots, and compresses large photos and videos with near-lossless HEVC. Analysis runs entirely on your Mac, and deleted photos go to Recently Deleted, restorable for 30 days.